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Customer Support

MGRM’s Implementation Practices or the MIP is the proprietary, online helpdesk support tool for M-Star users. With MIP, users experience a smarter, easier and convenient way to interact with MGRM and manage all requests, feedback and concerns in the most transparent manner.

MIP dramatically improves the quality of helpdesk support and reduces the service response time. The unique interface provides users with a dashboard to help them track the status of their requests, in real time anytime from anywhere!

Key highlights of MIP include:

  • In-built SLAs
  • 24x7x 375 online logging of observations, concerns, or feedback
  • Effective turn around time to close open requests ensuring customer satisfaction
  • Online monitoring of requests through closure analysis at organization-department-function-user level
  • Depending on the customer user(s) maturity, access to the MIP is given to coordinators or/and more users depending on the level of usage.